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THE JOURNAL

Guide to inspecting watches and extending warranties

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  Many friends are unsure how to inspect or extend the warranty of a watch after purchasing it. Belowwatch websiteswe will share tips on watch inspection and warranty extension to ensure you have peace of mind after your purchase.

  1, Inspection via after-sales service

  Take your watch and warranty card to a designated official domestic after-sales service centre. Hand the watch and card to the customer service staff and say: “ This watch was brought back from abroad by a friend, and I am not sure how to adjust it; could you please take a look for me, thank you ”. Once the staff receives your watch and warranty card, they will check the serial number in the internal global system. If it is found, they will register the warranty card in the system, have a technician check the watch for accuracy, and provide free services such as adjusting the bracelet.

  If your watch's warranty card is fully completed and correctly formatted, and the after-sales centre accepts it for global warranty service, you can be certain your watch is a genuine original.

  2, Indirect inspection via brand boutiques

  Brand boutiques are authorised retailers. Some have technicians on-site, while others do not. Boutiques with technicians can provide direct warranty repair services and can naturally verify the authenticity of the watch. At boutiques without technicians, staff can only compare the watch's appearance against the warranty card; this is suitable for watches with exhibition case backs. For repairs, you can leave the watch with them, and they will forward it to the nearest service centre, which typically takes 1-3 months. If it is areplica watchreplica, the staff will simply return it to you, as they do not provide comparison services, let alone supply genuine original parts!

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  3、保修卡及延保技巧

  首先说盖章,全球采购的保修卡,都有授权专柜的盖章,可以全球联保,在内地等同于全国联保,保卡上盖章的授权专柜一般都是可以在品牌官网上找到的。其次说购买日期,无论哪种品牌的保修卡,日期栏都是空白的,是根据实际购买日期填写的,大部分国家是手写上去的,少数是打印的,如果你想延长保修期,可以跟专柜要求先不写日期(取决于你有没有熟人),因为保修时间都是从保修卡上的日期开始算的,一般是2年。

  4、商场品牌专柜的背景

  大家可能不知道,国内绝大多数商场的品牌专柜是代理商设立的,并非品牌直营店,不光是手表,化妆品、包包这些都是一样的,只有那种独门独户的旗舰店,还有可能是品牌直营店。像百达翡丽、江诗丹顿等几个顶级品牌还有直营专卖店,更多的品牌都是通过代理销售的。

  所以,不要认为只有大商场的专柜就是专卖店,告诉你,不是的。真正的直营专卖店不是开在商场里面的店中店,而是开在繁华地区的街面或者高级酒店、写字楼、会所附近。

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