Frequently asked questions
Replica watch frequently asked questions FAQ
Common questions encountered by customers during purchase
Operating with integrity for 6 years, we have accumulated rich customer service experience. Below is a summary of the frequently asked questions from our customers to help you understand our services.
Store Reputation
- Frequently Asked Question: How is your reputation?
Our online watch shop is a professional, comprehensive watch service platform. Operating since 2008, it is regarded as a pioneer in the industry and the most mature online watch store. We also have a physical boutique in the Guangzhou Southern Watch Trade Centre, the largest watch market in China, which has been operating for over 10 years.
We have a team of technical staff with over 30 years of industry experience and various professional equipment. We insist on using real-life photos to ensure that the images and descriptions match the actual product exactly.
With thousands of brand watch styles ranging from budget-friendly to luxury, the choice is yours! We always adhere to our principle: what you see is what you get.
Product Appearance
- Frequently Asked Question: Is the appearance rough, or are functions omitted or modified? The pictures online look beautiful, but the actual product does not match.
What exactly is a high-quality replica watch? It is highly realistic in both texture and appearance, coming very close to the genuine piece. However, there will definitely be subtle differences, such as a weight variance of one or two grams, a size difference of a fraction of a millimetre, or details like the stitching on the leather strap. Yet, these tiny differences are almost imperceptible, achieving a level of realism that can pass for genuine. Simply slapping a brand logo on a watch does not make it a high-quality replica; that is just a cheap street-stall watch.
We guarantee the highest standard of replicas, using real-life photos and honest descriptions to ensure the image matches the actual product. If there is any discrepancy, we offer returns and exchanges, with postage covered by us.
- Frequently Asked Question: Does the actual product look like the picture?
All pictures in our shop are of the actual items. The physical product matches the image, and is often even more beautiful and textured in hand. All items are described honestly without any exaggeration to maintain authenticity. We want our customers to feel joy, not disappointment, when they receive their watch. Please understand that minor colour differences due to photography lighting and visual deviations from shooting angles are unavoidable and normal.
The products sold in our shop use movements from major reputable factories, with timekeeping accuracy meeting international Class A watch standards. For those specified with Swiss ETA movements, they can be verified at any watch shop. If found to be counterfeit, we offer a tenfold compensation.
Movement Materials
- Frequently Asked Question: It is hard to distinguish between Chinese, Swiss, and imported movements; some watches look good on the outside but are poor quality inside.
High-quality replica watches are not ≠ rubbish watches. There are standard Chinese movements, original Swiss movements, pre-owned Swiss movements, and Asian replicas of Swiss movements. High-end replica watches use original Swiss ETA movements or Asian replica ETA movements, which can easily last for 3-5 years or even longer. Many sellers on the market use rubbish movements that keep poor time, suffer from sudden stopping, and break down after a short period of use.
- Frequently Asked Question: Will rose gold and K-gold watches fade?
Any gold-plated watch will experience fading over time, including genuine ones. Standard gold plating can last for around 2-3 years.
Most of the gold-plated watches in our shop use plasma plating technology, which can last for around 3-5 years, and some can even reach 5-7 years. If you are concerned about fading, we recommend considering stainless steel or gold-wrapped 18K watches, which will never fade. The actual wear also depends heavily on how the owner cares for the watch, subject to actual usage conditions.
- Common concerns: Does the stainless steel peel or fade? Is the strap low-quality and prone to smelling? Is ordinary glass being passed off as sapphire crystal?
Genuine stainless steel will never peel or fade! A sapphire crystal will not leave any scratches when lightly scraped with a knife.
All watches sold in our shop use 304 or superior stainless steel materials, which will absolutely never fade. The high-quality calfskin straps are comfortable to wear, and we have never received any customer feedback regarding unpleasant odours. Furthermore, our sapphire crystals are all made of thickened sapphire crystal.
Note: The sapphire crystal used on our site is thickened and made from a single solid piece, rather than just a sapphire coating layered on top of glass.
Timekeeping Accuracy
- Common concerns: The mechanical watch has a large timekeeping error, or even stops unexpectedly, and in severe cases, stops working entirely after a short period.
The accuracy of a watch varies depending on its movement type:
1) Quartz watches have higher accuracy, with the Swiss standard being a monthly error within ±15 seconds. Some high-precision movements can even achieve an annual error within a few seconds;
2) Mechanical watches vary depending on the movement model and manufacturing quality. Generally, a daily error within ±30 seconds is considered normal. Some higher-precision movements, such as Chronometer series, can achieve around ±10 seconds. Our shop conducts strict testing before shipment to ensure they meet national top-grade or Chronometer standards, so you can purchase with confidence.
Below is the national standard instantaneous daily rate error range for Type I calendar mechanical watches (men's watches) for your reference:
(1) Top-grade: daily error of -24 to +30 seconds per 45 hours;
(2) First-grade: daily error of -24 to +40 seconds per 75 hours;
(3) Qualified grade: daily error of -24 to +60 seconds per 105 hours.
(4) Quartz watches are generally considered to have an error of ±15 seconds/month;
- Common concerns: The calendar jumps at the wrong time or does not jump at all.
Please do not adjust the date when the watch shows between 10 PM and 2 AM, to avoid damaging the watch's mechanical system. During this period, the movement's gear system is running to change positions and complete the automatic date change. If the calendar jump time is inaccurate, or if it jumps between 10 AM and 2 PM during the day, you only need to advance the current time by 12 hours. Calendar jumps between 10 o'clock and 2 o'clock are completely normal!
Water Resistance
- Common concerns: Condensation on the crystal, or water entering the watch when it rains or when washing hands.
The watches sold in our shop have at least 30 metres of water resistance, which can withstand rain, hand washing, and other daily exposure! For some watches marked with 100 metres or 300 metres of water resistance, the shop manager has personally tested them, and swimming, hot springs, and deep-sea diving are absolutely no problem! Water resistance is the most basic requirement for a watch, yet it is also the most common issue. Once water enters, it must be dealt with promptly; otherwise, it will affect the performance and lifespan of the movement.
Note: Generally, water-resistant watches should not be used in hot baths, saunas, or environments with large temperature fluctuations. This is because the waterproof rubber gasket will expand and contract due to temperature, creating gaps and accelerating ageing, which impairs the water-resistant function.
Price and Quality
- Common concerns: Most of the pictures look identical, but the prices vary, making it difficult to judge the quality.
You get what you pay for; this is an absolute truth. Based on comprehensive evaluations from various aspects, domestic replica watch websites (online shops) are generally divided into several tiers: domestic ordinary movements at 400-1000 yuan, Asian replica ETA movements at 800-2200 yuan, and Swiss movements at 2500-8000 yuan.
Our shop is a physical store in the Guangzhou watch market, striving to provide the most complete styles, the best quality, and the lowest prices. Online, you can only see pictures but not the quality; please do not use pictures to compare quality and price. If you find the same watch cheaper elsewhere, please let us know. To put it boldly, Guangzhou is the hub of replica watches; what others have, we can have too! What others can sell, we can sell too!
- Common concerns: How long does a watch of this quality usually last?
The lifespan varies depending on maintenance. If well-maintained, under normal use, lasting for over a decade is not a problem. However, if it is poorly maintained or used improperly, even a genuine watch cannot guarantee its lifespan. We will include a user and maintenance manual with the watch; please operate it according to the manual to properly care for your beloved timepiece.
After-Sales Repairs
- Common concerns: Full of promises before purchase, but afterwards, making excuses or even becoming unreachable, with the website down and the phone line disconnected. Even if there is a warranty, constant issues and repeated repairs will only cause you frustration.
We take full responsibility for our products and are committed to long-term operation. With 30 years of industry experience, our technicians use professional electronic testing equipment. Every item sold undergoes rigorous inspection to ensure minimal returns. We offer a return and exchange policy within 7 days, a one-year warranty, and lifetime repair services.
- Common questions: If a problem occurs, how do I return it for repair?
Our products undergo strict testing before shipment to minimise quality issues. Should any problems arise during use, please send the item back to us for exchange or after-sales repair. Please contact our customer service team for further details.
- Common questions: Is the quality guaranteed?
All watches in our shop feature factory-standard movements, stainless steel or alloy cases, and offer precise timekeeping. They are anti-abrasive, colour-fast, and meet national high-quality standards. Before dispatch, we conduct rigorous performance tests, including timekeeping and water resistance, to ensure there are no quality defects.
After-sales service is the biggest concern for online watch shoppers. Nearly 80% of buyers have experienced poor after-sales support. At Biaoliruoyi, we ensure our customers can purchase with confidence and use our products with peace of mind. Our professional customer service and experienced technical team are ready to resolve any issues regarding your purchase or usage immediately. We are committed to our warranty promises and stand by our service. While price and time may limit the lifespan of a watch, excellent service is endless. Biaoliruoyi has grown in the volatile internet market because we insist on being consistent. We do not just sell watches; we sell an attitude and a service.
Store Services
- Common questions: Do you support cash on delivery?
Cash on delivery is supported in most regions across the country. The courier will deliver the goods to you, allowing you to unpack, inspect, and try on the watch. If you are satisfied, simply pay the courier.
- Common questions: Which courier do you use? How long does delivery take?
We primarily use SF Express for delivery. After a successful order, delivery to major cities is expected within 2-3 days, while some remote areas may take 3 to 5 working days. As watches are precision instruments, they undergo at least 24 hours of performance testing before shipment to ensure quality. If you wish to receive your watch sooner, please check our recommended 'Lightning Dispatch' models, which can be shipped within one hour and delivered the following day.
- Common questions: Can I become an agent?
Our company is a direct-to-consumer watch manufacturer. We provide supply services but do not provide product data or images. If you are interested, please place an order directly. You can enjoy direct-sale pricing on orders of 10 units or more.
- Common questions: Can I purchase a replacement strap (or crystal)? (Accessories)
If you are not our customer, please note that accessories are not universal; we recommend purchasing them from your original seller. Our after-sales service and accessories are exclusively for our own customers, and we do not handle watches from other shops.
- Common questions: Do you support Alipay escrow transactions?
We do not support Alipay escrow transactions because our high sales volume and capital flow would cause funds to be held for several days, which is inconvenient for us. We appreciate your understanding. As some customers may not confirm receipt promptly, causing delays in our capital turnover, we operate exclusively via cash on delivery or bank transfer.