True to Form User Survey Results Announced

No.2Question   What do you think of the pricing of our watches?  [Single-choice question]

Analysis:

1、By adhering to the “ one-to-one ” principle, user recognition is our greatest reward.

2、If some users find the quality acceptable or average, it may be related to their expectations or pricing, as everyone wants to buy something that exceeds expectations and offers great value for money.

Solutions:

1、More firmly uphold the “ one-to-one ” principle and recommend more watches with higher fidelity to our users.

2、When assisting users, customer service representatives must speak the truth without exaggeration, ensuring users have a clear understanding of the products.

3, strive to explore sources and pricing advantages, while also helping users understand that service quality is an added value. The value of a commodity should be measured by quality plus price plus service, rather than simply quality and price.

No.4Question   What do you think of a consistent service attitude?  [Single-choice question]

Analysis:

1, service quality is the foundation upon which consistency relies for survival, and this must be upheld to the very end.

2, even during busy periods with a high volume of enquiries, we must remain enthusiastic and patient with every user, keep our answers as detailed as possible, and avoid replying with just a few words.

3, for unreasonable and difficult users, we should communicate as much as possible to resolve issues. I believe most people are reasonable and are simply acting in the heat of the moment.

4, however, for aggressive users who resort to swearing, blocking them directly is permitted. Not every customer is a god; some are actually demons. With demons, do not argue, simply stay away from them. They are certainly not worth affecting your mood or lowering the quality of service provided to other users!

No.5Question   What would you most like consistency to do (multiple choice,4Choosing2）  [Multiple choice question]

Analysis:

1, many users have not seen the physical item, have no concept of a one-to-one replica, and do not know what watch models exist. As the users' “ eyes ”, we must fulfil our responsibility as “ eyes ”, help users pass the first hurdle, and recommend more and better replica watches to them.

2, actually it is not a matter of whether the price is high or low, but rather not treating people like fools and making them feel unhappy about paying too much. As a conscientious merchant, even if we cannot offer value exceeding the price, we should strive to offer value for money.