[FAQ] Can I refuse a cash-on-delivery shipment?

Refusing a delivery is your right, but we kindly ask you to use it with caution.

If you refuse a delivery due to a quality issue with the watch, it is our fault, and we will bear all responsibility and losses.

The vast majority of customers who refuse delivery do so because they did not fully understand the details of the watch before placing the order, rather than due to quality issues.

We recommend that you fully understand the quality and functions of the watch before placing an order, and confirm that the style and size are suitable to avoid unnecessary trouble. If you are unsure about the style or size, we suggest visiting a boutique to try it on before making a purchase.

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Other related questions:

1.Is cash on delivery available?

2.Why is a deposit required for cash on delivery?

3.Can I refuse a cash on delivery shipment?

4.What if I transfer the money and the item is not shipped?

5.Why is this watch more expensive than elsewhere?

6.How is the quality of the watch guaranteed?

7.How long does delivery take after placing an order?

8.Do you have a Taobao link? Why don't you sell on Taobao?

9.Prices for the same model vary; what is the difference? How can you guarantee that the one you send me is the high-quality version?

10.How long does it take to repair a watch? Will there be any issues after it has been repaired?

11.Can you offer a better price on the watch? What is the lowest price?

12.How can you guarantee it is a Swiss movement? Can I open the case to inspect the movement?

13.How long is the watch warranty? What is the after-sales service like?