True to Form User Survey Results Announced

Question2Question   What do you think of the pricing of Biao Li Ru Yi?  [Single-choice question]

Analysis:

1、By adhering to the “ one-to-one ” principle, user recognition is our greatest reward.

2、Some users consider the quality fair or average, which may relate to their expectations or pricing, as every user wants to buy items that exceed expectations and offer great value.

Solutions:

1、More firmly uphold the “ one-to-one ” principle and recommend more watches with higher replica accuracy to users.

2 When attending to customers, customer service staff must speak the truth and avoid exaggeration, ensuring that customers have a clear understanding of the products.

3 Strive to discover advantages in sourcing and pricing, while also helping customers understand that service quality is an added value. The value of a product should be measured as: quality + price + service, rather than just quality and price alone.

Question4Question   What do you think of the service attitude of "Biao Li Ru Yi"?  [Single-choice question]

Analysis:

1 Service quality is the foundation of survival for "Biao Li Ru Yi", and this must be maintained to the end.

2 Even during busy periods with a high volume of enquiries, we must remain warm and patient with every customer, answering in as much detail as possible, and never replying with just a few brief words.

3 For unreasonable and troublesome customers, communicate as much as possible to resolve the issue. I believe most people are reasonable, just acting out of urgency.

4 However, for those abusive and highly aggressive customers, you are permitted to block them directly. Not every customer is king; some are actually nightmares. Do not argue with them, just stay away. It is not worth letting them ruin your mood and lower the quality of service for other customers!

Question5Question   What do you most hope "Biao Li Ru Yi" can do (multiple choice,4Select2）  [Multiple choice]

Analysis:

1, Many customers have not seen the physical items, have no concept of 1:1 replicas, and do not know what watch models are available. As the customer's “ eyes ”, we must fulfil our responsibility as their “ eyes ”, helping them pass the first hurdle and recommending more and better 1:1 replica watches to them.

2, Actually, it is not a matter of whether the price is high or low, but rather not treating people like fools, making them feel ripped off and unhappy. Be a conscientious merchant; even if you cannot exceed expectations, you should at least offer good value for money.