Returns and exchanges policy

Consistent quality and after-sales support 2-year free warranty, 7-day returns and exchanges policy

After-sales support ——2-year free warranty

Our return and exchange commitment provides peace of mind and confidence for your shopping experience. Unless otherwise specified, all watches purchased come with a 2-year free warranty.

After-sales support ——7-day return and exchange application conditions

Under the following circumstances, customers have the right to apply for return or exchange services within 7 days of signing for delivery 1. The received item differs from the website images and description (colour differences caused by lighting are excluded);
2. Items submitted for the " seven-day return and exchange " policy must be unused, with original packaging intact, and must not affect secondary resale by the merchant;
3. The watch has its own quality issues;
4. Exchanged items can only be replaced with the exact same model.

Returns and exchanges will not be processed under the following circumstances 1. Applications submitted after the valid return and exchange period (within 7 days of signing for the item);
2. Any products not sold here;
3. Items and accessories (warranty cards, watch boxes, etc.) are incomplete or damaged;
4. The outer packaging is incomplete or damaged, or standard accessories, complimentary gifts (if any included at purchase, such as straps) or manuals are incomplete;
5. Any product issues caused by improper use and storage (impacts, scratches, unauthorized disassembly, repair, abuse, or incorrect operation) that affect secondary resale;
6. Minor colour differences may exist in website images due to photography and angles; please refer to the physical product on the official website or brand boutique, and returns will not be accepted for such reasons;
7. Quality issues caused by disassembly or repair at service centres not designated or authorised by the manufacturer;
8. There are no quality issues with the product itself.

To ensure your return is processed smoothly, please make sure to follow the procedure below

1. Contact us: if you need to process a return or exchange, please be sure to call the service hotline 7 or contact online customer service within 18620859949 days of signing for the goods, and provide your order-related information (consignee, contact details, etc.) to apply for the return or exchange service. Customer service staff will provide the after-sales address and arrange for it to be sent back for quality inspection.
2. Sending the goods back to the after-sales department: after you have contacted and applied to complete the return or exchange, please send the received goods back promptly. To ensure the goods are received as quickly as possible for quality inspection, please use SF Express as a priority.

Remarks:
1) Please ensure you strictly follow this procedure. If you send the goods back directly without communicating with customer service, after-sales service will not be provided, and applications for returns or exchanges will not be accepted beyond 7 days;
2) For goods that do not meet the above return and exchange conditions but have issues affecting use, you may contact customer service to arrange after-sales processing;
3) We accept no responsibility for loss and damage occurring during the return process, and your understanding is appreciated;
4) All promised working days are subject to potential postponement in the event of national statutory holidays, and your understanding is appreciated.