After-sales service process

Unless otherwise specified, watches sold on Biaoliruyi come with 7-day returns and exchanges (see details) as well as a 2-year free warranty.

 

 Standard after-sales process 

 

1, If you believe that your watch has quality issues or timekeeping inaccuracies, please call the Biaoliruyi customer service hotline at 4OOO-49O-6OO or contact online customer support. Provide your order number or related order details (name and watch reference number), describe the abnormal issue clearly, and apply for after-sales service. 

Note: Please ensure you follow these steps strictly. If you return items directly without communicating with customer service first, Biaoliruyi will not provide after-sales service. 

 

2, Returning items to Biaoliruyi: Once you have contacted us to apply for after-sales service, please return the received item promptly, keeping the following points in mind. 

 

(1). Return instructions: After confirming the return or exchange details with the Biaoliruyi service centre, you must ship the item back to the corresponding Biaoliruyi logistics warehouse via courier within 24 hours. 

(2). Notes on returned items: Please ensure that the outer packaging and all included accessories are complete when returning. 

Special note: Biaoliruyi refuses to accept cash-on-delivery parcels. 

 

3. Return and exchange shipping fee information: 

 

(1) For after-sales service requested within 1 months of the customer signing for receipt, Biaoliruyi will cover shipping costs up to 22 RMB. Any shipping costs exceeding this amount must be borne by the customer. Once the return process is complete, we will refund your shipping expenses via bank transfer or Alipay. 

(2) For after-sales service requested after 1 months of the customer signing for receipt, the shipping cost back to Biaoliruyi must be borne by the customer.

 (3) When returning items, please send them back via standard courier service (SF Express, ZJS, and STO Express are recommended).

 Note: Included accessories comprise: watch box, watch box padding, tags, manuals, Biaoliruyi delivery note, etc. 

Note2: Biaoliruyi does not cover accidental losses such as lost or damaged parcels during return transit. Please ensure proper parcel packaging and insurance coverage. 

 

4. Product inspection and authentication 

Inspection time: Biaoliruyi generally completes quality inspections within 2-7 working days of receiving your returned item. Customers will be notified in advance in special circumstances.  

1. Inspection passed: If the inspection is passed and the item you returned meets Biaoliruyi's after-sales standards, Biaoliruyi will carry out repair work. Because watches are precision instruments, repair times vary depending on the circumstances. If repairs cannot be completed within 15 working days, Biaoliruyi will notify the customer in advance. Thank you for your understanding.

2. Missing parts or components requiring replacement: If watch parts are damaged or missing and replacements are needed to complete the after-sales service, Biaoliruyi will charge the necessary cost price. 

 

2. Inspection or authentication failed: 

 

- After testing and confirming that the watch has no quality issues, we will return the original item to you.

 

 - If quality issues arise from abnormal use, severe exterior damage, damage occurring during courier transit, or other man-made and improper use not limited to the above, Biaoliruyi reserves the right to refuse after-sales service.